The use of technology has impacted organizational communication in both a positive and negative fashion. In ancient times, messages had to be delivered via runner from village to village. Thirty years ago, when I joined the ranks of corporate America with Capitol Records, the main channels of communication were telephone, snail mail and face-to-face interaction. People needed good communication skills to deliver a message effectively and professionally. If a person was not able to reach someone by phone, they could leave a message with an assistant or an answering machine. Prior to answering machines a caller would have to keep trying until they made a connection.
The full article can be viewed on amazon.com: http://www.amazon.com/dp/B00G05W5QQ
Thank you for your support!