The use of technology has impacted organizational communication in both a positive and negative fashion. In ancient times, messages had to be delivered via runner from village to village. Thirty years ago, when I joined the ranks of corporate America with Capitol Records, the main channels of communication were telephone, snail mail and face-to-face interaction. People needed good communication skills to deliver a message effectively and professionally. If a person was not able to reach someone by phone, they could leave a message with an assistant or an answering machine. Prior to answering machines a caller would have to keep trying until they made a connection.

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