In my experience, most people are not good listeners. My extensive training as a performer emerges when I communicate. I become animated with verbal intonations, hand gestures and body language to communicate a message effectively. That being said, I still have issues in message delivery. The truth is, if someone does not value or want to hear what you have to say, they will not engage in active listening.
Organizations can do a lot to improve the listening skills of employees. When a new recruit is hired it’s customary to go over company policies with them. Some corporations even provide a detailed handbook that outlines acceptable parameters of conduct.
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