Some suggest that human issues are at the core of every business. Leaders who face these challenges look for opportunities to find solutions. Numerous executives are unaware that seeking methods to strategically plan, design, and measure work place performances may present possible solutions. Since many departments consist of teams with a well-developed vision of their strategic goals, leaders look to senior line managers to help solve growing problems like finding top quality personnel and utilizing technology effectively to serve their needs. These types of challenges arise because executives are unclear the role a human resource unit plays in an organization’s success. In fact, a growing number of researchers state that many corporate bosses find it difficult to identify Human Resource (HR) functions. Leaders want to support their significant assets – the people they hire and the technology they invest in – but are unable to comprehend how HR managers can help serve to achieve their vision. Ulrich and Huselid (2001) postulate that some of these problems emerge due to the inherent difficulty managers utilize to measure personnel performance records without an HR unit’s influence (Ulrich & Huselid, 2001). This research examines two of the biggest challenges facing HR departments today: personnel and technology and why leaders encounter these challenges without the guidance or collaboration of an efficient HR unit that serves to manage these important issues.
HR’s Influence on Personnel
In order to analyze the problems leaders face with respect to human resource units, we must first examine the influence an HR division has in a business arena. HR units are established to systematically supply and monitor intelligence on a regular basis to produce effective strategic systems. These strategies contribute to an organization’s culture and performance by managing personnel conflicts and challenges. For example, an HR management team typically provides the following organizational functions with respect to personnel: (a) training, (b) development, (c) efficiency, (d) flexibility, (e) compensation, (f) employee turnover, (g) the cost per hire, (h) job satisfaction, and (i) performance evaluation (Stavrou-Costea, 2005). In addition, HR managers assign effective strategies that assist with achieving goals. They are focused on developing a committed capable workforce that supports the cultivation of personnel productivity. They also incorporate training systems that are engaging, produce efficient knowledge in their employees, establish activities and methods to motivate commitment, and inspire higher performance levels in staff members to outperform the competition (Ulrich & Huselid, 2001).
In today’s organizational climate, leaders are experiencing extensive challenges in locating and hiring quality skilled workers who are dedicated and focused. This occurs because organizations are finding it difficult to retain skilled employees. In response, they are beginning to develop more effective training and development programs. Large corporations, for example, are competing for executives at smaller organizations. It is the HR department’s duty to ascertain, assimilate, develop, compensate, and retain valuable personnel. Organizations that are committed to excellence, for instance, understand the importance of cultivating skilled employees. As a result, they invest in HR management systems and design programs that educate and motivate workers (Seyed-Mahmoud, 1999).
HR’s Influence on Technology
Technology is also a significant component in many areas of operational decision making. The use of innovative and upgraded technological systems has become standard practice throughout organizational management. A colossal obstacle that leaders face is the utilization of technology to improve performance and productivity (Seyed-Mahmoud, 1999). Some leaders, for instance, invest in technology as part of a new trend to keep up with the competition and therefore do not utilize the systems to full capacity. Effective leaders on the other hand, distribute communication devices to personnel like smartphones and tablets for the capabilities and features these electronic devices provide as self-sufficient smartware. These innovative devices offer features similar to those of portable computers at a fraction of the cost. The distribution of advance technology like this to personnel allows staff members the ability to access files, share information, and communicate instantly with colleagues and clients from remote locations. In short, productivity, efficiency, and long- and short-term goals are taken into consideration when making the most practical technological decisions.
In addition, HR managers are incorporating technology as management resources. For example, technology tools like (a) automated manufacturing processes, (b) personnel software packages, intellectual property rights (c) communication, (d) collaboration, and (e) internet and intranet systems can help HR management teams to measure strengths and weaknesses in performance and progress outcomes (Seyed-Mahmoud, 1999). HR managers in this case, work in collaboration with organizational leaders and personnel to make the best decisions on the most effective use of technology available to help run an organization more efficiently.
For instance, in today’s workplace, most offices consist of telephones, computers, IT networks, scanners, fax machines, and copiers. With advances in communication technology, many of these devices can be linked over telephone lines and wireless modems to make up a more sophisticated telecommunication system capable of real-time interaction from remote locations. An employee in the field can now capture an image or video clip through their smartphone, upload it via a wireless connection, add an attachment to include any other pertinent information or documentation, and submit the transmission instantly, with the ability to reach others on a global level. These kinds of unprecedented advances open the door for productivity and invite opportunities that present challenges for those who are not able to acquire or retain the knowledge to implement these advances in a constructive manner.
Our research shows that although some leaders may find it difficult to identify HR functions and systems, those that do not comprehend an HR unit’s influence and are unsure of their role in a company’s success will not last very long in today’s global marketplace. Without a Human Resource Department to tackle personnel and technology issues effectively, a company will face challenges which include recruiting and retaining top talent and communicating the organization’s vision. In conclusion, the key components to an effective human resource team consist of finding solutions that address their biggest challenges with respect to personnel and technology. An effective HR management team works in collaboration with leaders to gather intelligence, design activities, and incorporate effective programs that support the organization’s personnel and utilizes technology efficiently. In this context, the HR unit is established to support the company’s ability to remain flexible and manage systems efficiently. An effective HR management team works in collaboration with the organization to achieve long term economic success.
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Stavrou-Costea, E. (2005). The challenges of human resouce management towards organizational effectiveness: A comparative study in Southern EU. Journal of European Industrial Training. Bradford, England, UK: Emerald Groupd Publishing, Ltd. Retrieved May 9, 2013, from http://search.proquest.com/docview/215386876?accountid=32521
Ulrich, D., & Huselid, M. (2001). The HR scorecard: Linking people, strategy and performance. Boston, MA, USA: Harvard Business Review Press.