Nonverbal communication

All posts tagged Nonverbal communication

Conflict and Failure

Published December 23, 2012 by Mayrbear's Lair

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An intragroup conflict I experienced in the workplace occurred as a result over differences in work styles and ethics. Ours was a dysfunctional conflict that hindered our group and organizational performance (Baack, 2012). I entered into a project with two other individuals. My contribution was to produce the product. The responsibilities of others in the group were to organize and establish a database of potential clients and make initial connections to promote and generate interest.

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I maintained communication with the partners during the production process. In the meantime, I inquired about their efforts on marketing ideas and strategies, as well as offered a few suggestions. As the project neared completion, I continued to notice that the responsibilities assigned to the other players were not being addressed. The responses I kept receiving were vague. In other words, very little action had taken place from their end. I grew more frustrated as it become apparent I was the only one contributing.

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The project was completed but never got off the ground because of poor planning and execution. Several attempts were made on my end to communicate ideas to motivate and inspire, but to no avail. All parties were in agreement on the vision. Unfortunately it never came to full fruition because we were not able to agree on and formulate a strategic plan to get it launched. The more I negotiated and reached out for solutions, the more pressure my team mates felt until all communication came to a screeching halt. In conclusion, I entered into a project with people who were not at the same level of commitment or professionalism. We failed because of our inexperience and poor communication skills. We were not able to effectively deliver and receive the information we required to help us achieve success on the project.

Baack, D. (2012). Management communication. San Diego: Bridgepoint Education, Inc.

Assessing Communication Skills

Published December 22, 2012 by Mayrbear's Lair

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Time after time, I seem to experience situations where communicating to someone clearly feels impossible.  Now that our culture has become more globalized, it is imperative we analyze our communication skills to insure successful delivery and receipt.  Evaluation of message transmitting skills plays a significant role in the development of effective communication.

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To begin, training and experience in communication is extremely important in broadcasting a message effectively.  A person of power who is comfortable in a leadership position, like motivational guru Anthony Robbins, can make communicating seem fun, effortless, and like second nature. In his book Unlimited Power Robbins (1986) states, “What we do in life is determined by how we communicate to ourselves” (p. 8).  He coaches people to develop their use of personal power as a science to personal achievement.  Learning how to assess our communication skills will help us understand how to communicate more effectively so it won’t lead to tainted working and personal relationships.

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In addition, we are not always aware of our own shortcomings.  I recently participated in a short quiz to analyze my communication skills as part of an assignment.  I am delighted the results concluded I’m quite the capable communicator – two points away from what they considered excellent skills.  Quite honestly I’m surprised the result was that favorable. It seems as of late, that effective communication has not been my forte.

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In the professional arena, I seem to manage famously. Issues ensue more frequently on a personal level within my inner circle of friends.  The primary cause of these disruptions is called noise (Baack 2009).  I am beginning to recognize more notably how barrier noise, like a friend texting on a smart phone for example, while we’re conversing, affects our relationships. Furthermore, I can look at these barriers to help me recognize what my own nonverbal cues are transmitting, when I’m not being concise in delivering messages, or aware for that matter how they are received.

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For example, one of the most important relationships in my life is with my teenager.

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Technology and Communication

Published December 22, 2012 by Mayrbear's Lair

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The use of technology has impacted organizational communication in both a positive and negative fashion. In ancient times, messages had to be delivered via runner from village to village. Thirty years ago, when I joined the ranks of corporate America with Capitol Records, the main channels of communication were telephone, snail mail and face-to-face interaction. People needed good communication skills to deliver a message effectively and professionally. If a person was not able to reach someone by phone, they could leave a message with an assistant or an answering machine. Prior to answering machines a caller would have to keep trying until they made a connection.

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Reducing Communication Barriers

Published December 22, 2012 by Mayrbear's Lair

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An important form of communication in business and personal relationships is the one-to-one contact, known as interpersonal communication, where some kind of exchange occurs between two or more people – friends, colleagues, clients, agencies, and a wide variety of others on a day to day basis. To be an effective communicator, it is essential to establish positive and friendly relationships.

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To improve the likelihood that communication will be received and understood as I intended, a good place to start is to identify the individual differences between us which include age, gender, educational level, and personality. Women are more likely to employ more expressive and effusive language. Males tend to use more direct language (Baack, 2012). Although gender clearly plays a role, Baack’s statement can be better defined in the context of male and female archetypes, as I have work experience with both aggressive women and passive men.

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References: 

Baack, D. (2012). Management communication. San Diego: Bridgepoint Education, Inc.